The so-called "Customer Service" Reps who can normally be found hanging around on all the platforms have magically melted away now the shit's hit the fan.
They've also now edited the words "National Express" out of the automated apologies for late trains.
These announcements are now gibberish.
Update: 26 Jan.
The words "National Express" reappeared in the automated apology and other announcements at Stratford tonight.
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