Left hand - right hand?

In an earlier post I promised to post my second email to NXEA complaining about them letting connecting services piss off into the sunset leaving the poor sods wanting to catch those connections high and dry together with their reply.

This is my email:

Dear Mr Xxxxxxx,

  Thank you for your reply. I have read it carefully, and to be honest it raises more questions than it answers. In particular:

• Why was the Braintree train diverted onto the electric lines in the first place?
• Who made that decision and was any consideration at all given to the passengers that decision was likely to adversely affect?
• Why was the earlier Ipswich service not diverted onto the electric lines? It was well ahead of the Braintree train.
• If the Braintree train was scheduled to stop at Stratford would it have still been diverted and allowed to overtake the Ipswich service?
• Why was the Braintree service not held at Witham to await the Ipswich train which arrived no more than 2 minutes after the Braintree one departed?
• If it was obvious that passengers for Braintree arriving at Witham on both the scheduled connecting Clacton service and the nominally earlier Ipswich service, why were no buses  arranged as they had on previous occasions?
• Could you also please clarify the term "electric lines"?

I look forward to receiving your answers in due course.

Yours Sincerely,



And for what it's worth here's their reply:

Dear Mr Xxxxxxxxxx,

Thank you for your email and I'm sorry that you were unhappy with my

response.

I have asked the Control Manager for his further comments.

Where there was the ability to move trains onto tracks to let them proceed

we did. This would not have been the case for all trains as crossing points

from one set of tracks to another are not always going to be available.

There will have been services where there were no set of crossing points to

allow transfer to another set of tracks. As I'm sure you fully appreciate,

it's not like changing lanes in a car where you can do it at pretty much

any point. The decisions that were made were done so on the unique set of

circumstances that that disruption raised - insofar that each disruption is

unique with regards to the type and location of disruption, the time of day

and other such factors.

Where we were able and where it was safe to do so we moved trains onto

tracks so they could bypass the affected area. There were trains where this

was not possible. Sorry you are unhappy but this is what happened to your

service that evening.

Once again, thank you for contacting me.

Yours sincerely,

Customer Relations Advisor

National Express 

 

So basically they've told me to suck it up. Roll on February when we finally see the back of NXEA and their arrogant incompetence.